FREQUENTLY ASKED QUESTIONS


ORDERS & RETURNS/REFUNDS

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Here at UVCleanHealth, we want you to be 100% satisfied with your orders. We accept product returns within 30 days from your order date in exchange of another store product or a full refund. If you're not happy for whatever reasons, send it back for a full refund. It's simple as that!We value customer satisfaction above anything else. 

Contact us : [email protected]  30 Day Money-back guarantee. Purchase with 100% confidence, or return for your money back, no questions asked. 

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it. If you provided a phone number and agreed to text alerts, you will also receive text alert notifications and updates as well.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

To ensure a safe payment procedure, our website uses the credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.  

IS ORDERING ONLINE SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.   

WHAT ARE YOUR PAYMENT OPTIONS?

We accept all major credit cards (MasterCard, Visa, American Express, and Discover, etc), as well as Apple Pay

HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order through ourTrack Your Order page: https://uvcleanhealth.com/pages/track-your-order

WHICH COUNTRIES DO YOU SHIP TO?

We ship Worldwide with some exceptions (New Zealand, Hawaii)

HOW IS MY ORDER SHIPPED?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

Absolutely--- Please contact us at [email protected] with your order number once your order is placed to make revisions BEFORE the item is shipped out!

UVC

WHAT IS ULTRAVIOLET-C (UV-C) LIGHT?

Ultraviolet light represents a portion of the sun’s electromagnetic spectrum. It is the wavelength band immediately beyond the violet end of visible light. The UV range of the spectrum is characterized by wavelengths between 100 and 400 nanometers (nm). It includes the long-wave UV-A (315 to 400 nm), which causes suntan (or burn), medium-wave UV-B, (280 to 315 nm) used to treat skin conditions such as psoriasis, and short-wave UV-C (100 to 280 nm).


Read more here: https://uvcleanhealth.com/pages/uvclean-health-science

IS UVC SAFE TO USE?

All of our UV-C products are laboratory tested / certified and approved by doctors, so you can rest assured knowing that all products are clinically effective and backed by science.UV-C can efficiently cleans and sterilizes objects and surfaces without the use of chemicals. Safe, environmentally friendly and leaves no harmful residue, smell, or heat emission.

IS UVC TECHNOLOGY EASY TO USE?

Use on all hard surfaces, soft furnishings and bedding as well as difficult to clean items such as keyboards, telephones, crevices and other unreached areas. Can be used to prolong longevity and sanitize personal protective equipment (i.e. masks, face guards, respirators). Sterilize with UV-C in just a few minutes.

What is germicidal UV?

Germicidal UV is a term used to describe UVC. UVC is short-ultraviolet radiation in the “C” band of 100 to 280 nanometers. The germicidal range 180nm to 280nm is lethal to microorganisms (bacteria, viruses, mold, etc).

How does germicidal UV kills germs?

UVC light is germicidal – i.e., it deactivates the DNA of bacteria, viruses and other pathogens and thus destroys their ability to multiply and cause disease. Specifically, germicidal UV light causes damage to the nucleic acid of microorganisms by forming covalent bonds between certain adjacent bases in the DNA. The formation of such bonds prevent the DNA from being unzipped for replication, and the organism is unable to reproduce. In fact, when the organism tries to replicate, it dies.

What can germicidal UV kill?

Germicidal UV effectively kills 99.9% of all viruses, bacteria and mold. The following is a partial list of pathogens killed by germicidal UV and some of the diseases they cause:Tuberculosis, Hepatitis, Influenza (Flu), Pneumonia, Meningitis, Common Cold, Measles, HIV, Strep, Staph, MRSA, E. Coli, Anthrax, Avian (Bird) Flu

I'm skeptical. Does germicidal UV really work?

Yes. In fact, the US government now specifies that germicidal UV be used in all government buildings. A simple Google search will provide you with hundreds of articles and studies regarding the effectiveness of this technology. Information is also available throughout our Blog content.


Read more here: https://uvcleanhealth.com/pages/uvclean-health-science

Is germicidal UV safe?

Yes. UV products, when used as directed, are completely safe. Most of the systems operate in enclosed spaces, so there is no exposure to people. The direct sterilization units, if used as instructed, are perfectly safe as well. Care must be taken to avoid prolonged direct exposure of the lamps to skin and eyes as temporary irritation may result. When used as directed (not being present in the rooms when the lamps are in operation, or aiming the wands away from the unprotected eyes or skin) will ensure safe usage.

How are germicidal UV lamps used?

UVC germicidal lamps are used in various applications depending on the needs of your facility, business, rooms in your home.

How often do the bulbs need to be replaced?

Germicidal UV lamps are good for approximately 10,000 hours of continuous use. While the lamp will continue to stay lit for many years, the UV effectiveness needed to kill organisms diminishes after about 10,000 hours. You should not wait until the lamp goes out to replace it, as you would with a regular light bulb.

What effect does germicidal UV have on surrounding materials?

Long-term exposure of germicidal UV light to plastics will shorten the shelf life of the plastic by approximately 10%. Example: If the plastic would normally last about ten years, and it’s exposed to germicidal UV light the entire time, it would probably need to be replaced in 9 years. Plant life may be damaged by direct or reflected germicidal ultraviolet rays. Transient dyes and colors may be faded from prolonged exposure to ultraviolet rays.

What companies use germicidal UV?

Many companies use germicidal UV in their facilities such as Borden, Inc., Johns Hopkins University, Wyeth Laboratories, Central Texas Medical Center and Safeway Stores, Inc. Our UVC products have been used in numerous dental clinics, medical offices, tattoo parlors, hotels, casinos, to name a few clients.

Can I put UVC fixtures in my home?

Yes – ultraviolet fixtures from UVClean Health have been safely used in homes, as well as in hospitals, laboratories, clean rooms, doctors offices, commercial buildings, food processing plants and other commercial and residential environments throughout the world – any place a concern for clean air exists.

Do germicidal lamps kill viruses?

Long-term exposure of germicidal UV light to plastics will shorten the shelf life of the plastic by approximately 10%. Example: If the plastic would normally last about ten years, and it’s exposed to germicidal UV light the entire time, it would probably need to be replaced in 9 years. Plant life may be damaged by direct or reflected germicidal ultraviolet rays. Transient dyes and colors may be faded from prolonged exposure to ultraviolet rays.

Will germicidal UV take care of mold?

Yes. Germicidal UVC lamps will kill up to 99.9% of mold. Maintaining a dry, and clean environment will help to prevent future mold growth.

Should UVC lamps be cleaned?

Yes – depending on the surrounding environment, UVC lamps should be checked periodically (approximately every three months), and can be cleaned with a dry cotton cloth or paper towel. Wear rubber gloves and clean with alcohol only. This will also help maximize lamp life.

What effect does germicidal UV have on surrounding materials?How much intensity do I need to kill certain organisms?

The exposure of germicidal ultraviolet is the product of time and intensity. High intensities for a short period and low intensities for a long period are fundamentally equal in lethal action on bacteria. The inverse square law applies to germicidal ultraviolet as it does to light: the killing power decreases as the distance from the lamps increases. The average bacterium will be killed in ten seconds at a distance of six inches from the lamps.

Can germicidal UV penetrate surfaces or substances?

No – germicidal UVC sterilizes only what it comes in contact with. If you have a room sterilizer, there are light fixtures or fans hanging from the ceiling, the UVC light will stop when it hits these fixtures. This may require additional fixtures placed strategically in the room to ensure complete coverage.

How do you determine the square footage that one germicidal lamp will cover?

This is determined by the wattage of the lamp. Example: A 15-watt lamp will cover approximately 100 square feet; a 30-watt lamp will cover approximately 200 square feet