FREQUENTLY ASKED QUESTIONS

Does UVC Work?


Expert scientists have spoken: UV-C works.‍ 


UV-C (Ultraviolet Light) has been shown to kill 99.9% of germs, bacteria, and viruses in numerous independent studies.‍


UVClean Health products utilize ultra-powerful UV-C LED medical grade technology to quickly and effectively sterilize.



PLEASE READ: SHIPPING UPDATE

**PLEASE READ**Due to the current global pandemic, there have been supply and logistics disruptions causing delays on many products being shipped internationally from all across the world.Logistics companies are challenged with diminished work staff, while cross-border shipments are all being checked very carefully. At this time, delivery companies are operating at 25-50% of their normal capacity and efficiency.Delays can vary, but may add 5 to 8 days to the delivery date. We will continue working around-the-clock to get your orders as fast as possible to all of our customers. Thank you for your patience and understanding.

WHY ARE THERE SHIPPING DELAYS?

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Here at UVCleanHealth, we want you to be 100% satisfied with your orders. We accept product returns within 30 days from your order date in exchange of another store product or a full refund. If you're not happy for whatever reasons, send it back for a full refund. It's simple as that!We value customer satisfaction above anything else. 

Contact us : [email protected]  30 Day Money-back guarantee. Purchase with 100% confidence, or return for your money back, no questions asked. 

WHAT'S THE BENEFIT OF UVC?

The Benefits of UV-C:Kills up to 99.9% of harmful disease causing bacteria, viruses, germs, allergens as well as mold, dust mites, fleas, bed bugs and their eggs.

IS UVC SAFE TO USE?

All of our UV-C products are laboratory tested / certified and approved by doctors, so you can rest assured knowing that all products are clinically effective and backed by science. 

UV-C can efficiently cleans and sterilizes objects and surfaces without the use of chemicals. Safe, environmentally friendly and leaves no harmful residue, smell, or heat emission. 

IS IT EASY TO USE?

Use on all hard surfaces, soft furnishings and bedding as well as difficult to clean items such as keyboards, telephones, crevices and other unreached areas. Can be used to prolong longevity and sanitize personal protective equipment (i.e. masks, face guards, respirators). Sterilize with UV-C in just a few minutes.

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.  

WHICH COUNTRIES DO YOU SHIP TO?

We are proud to say that we ship Worldwide! 🌎✈️

HOW CAN I TRACK MY ORDER?

CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

Yes, of course.  

HOW IS MY ORDER SHIPPED?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

To ensure a safe payment procedure, our website uses the credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.  

IS ORDERING ONLINE SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.   

WHAT ARE YOUR PAYMENT OPTIONS?

We accept all major credit cards (MasterCard, Visa, American Express, and Discover, etc), as well as Apple Pay